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Sales
(Placing orders, problem with a download link, lost license key (serial number)) |
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All payments for Pixela-1.com are handled by
our payment processor, Element 5. |
visit website |
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Element 5 e-sales provides
order processing and support in 11 languages. Global payment options
include major credit and debit cards, wire transfer, check and cash. |
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Orders can be made online,
through Pixela-1.com, or by the following telephone numbers: |
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| Toll Free North America: |
1 800 406 4966 |
| Fax North America: |
(952) 646 4552 |
| Tel International: |
+ 49 221 31088 30 |
| Fax International: |
+ 49 221 31088 29 |
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| Languages: English, French, German, Italian,
Spanish, Portuguese |
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Technical Support
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For frequently asked questions
and answers regarding the ImageMixer and Capty Line of products, please
visit our FAQ and Help Center. |
FAQ
and Help Center  |
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The FAQ and Help Center will
provide you with free updates, product upgrades, downloads, manuals and
replacement software.
For technical support issues not
covered in the FAQ and Help Center, please contact our Technical
Support Center at the following telephone numbers:
*Excluding ImageMixer™ CD DVD Label Maker and Irodio Morpheus Photo Animation Suite. |
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| Toll Free North America: |
1 800 458 4029
(9:00-18:00 PST, Mon-Sun) |
| Europe: |
+ 44 1489 564 764
(9:00-18:00 GST, Mon-Fri) |
| Asia/Pacific: |
+ 63 2 438 0090
(8:00-17:00 Philippines Local Time, Mon-Fri) |
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Replacement Software |
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| In order to obtain a replacement copy of the
original software that came bundled with your camera, please contact
the camera manufacturer. |
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| Sony: |
1 800 488 7669 (USA)
1 877 899 7669 (Canada) |
| JVC: |
1 800 882 2345 (USA) |
| Fujifilm: |
1 800 800 3854 (USA)
1 866 818 3854 (Canada) |
| Olympus: |
1 888 553 4448 (USA & Canada) |
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Customer Inquiries (How to order and product refunds) |
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For customer inquires related to
products and sales (not for technical support). |
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Toll Free North America:
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1 866 749 3521 |
| International: |
+1 416 447 9456 |
| E-mail: |
support@pixela-1.com |
| Hours of Operation: |
9:30-18:00 EST
(Eastern Standard Time) Mon-Fri |
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Product Refunds |
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To request a refund, please download and submit the following document.
RefundForm.doc
RefundForm.pdf |
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